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Policies

1

Travel Policy 

Travel fees may apply for destinations. We have a big truck that drinks a lot of gas, especially when hauling precious cargo behind!


That can range from $0 to $100+ depending on location. To find out the travel fee for your event, send us the address and we can let you know how much it will be!

2

Max Events Per Day

To prevent fatigue of animals & staff, we only allow up to 6 events booked in a day. If we feel that our animals are exhausted, please be understanding to what we ask of you.

3

Adult Supervision

Any point in time that a young child is near an animal, regardless of size, there will be a parent, guardian or older siblings taking responsibility of the actions of that child. We are NOT responsible for any injury/death to anybody.

4

Deposits

Deposits are generally required for booking and locking a specific date/time. The deposit is NON-REFUNDABLE and is due immediately.
In the event that you (the customer) cancels, the deposit will NOT be refunded. However, any additional payments made will be refunded to you.

5

Photo Policy 

By booking our services, you are giving us permission to publicize any photos and/or videos taken during the event, to use on any social media platform, television/print ads, and our website/Facebook page. 

Please inform your guests of this policy as well. We can discuss any individuals who do not want photographed or shared once we are at the party! 

6

Minimum Requirements

For parties at all on-site locations, such as residents or parks, we will need to be advised of the following things: 

  1.  Is there enough space to park our truck and horse trailer?

  2. Is there grass or soft ground that the animals can be placed on? 

  3. Is there shade for hot days? 

  4.  Are ALL guests aware of improper behavior around animals (yelling, running, etc)?

7

Weather

Depending on the weather for your event, we can set up inside garages or under tents. If the garage is big enough, we can also do pony rides inside of it. 

If the weather is going to be extremely windy or raining hard, we unfortunately will have to reschedule if that is possible or cancel coming. 

8

Smoking

Animals are sensitive to smoke so we ask that no one is smoking near our animals while we are there. 

9

Parking 

A designated parking area is required for us to unload all of our equipment needed and the animals safely. 

We prefer easy access to turning around and not on busy roads. If we are required to back into/out of anywhere, please let us know ahead of time so we can plan accordingly.

Parking as close to where we will be setting up at is the best and easiest on us!

10

Arrival/Setup

We try to arrive early enough to not take away any of your time with our animals. Please understand that not everything goes as planned working with live animals. Loading/unloading is always unpredictable. We cannot control any traffic we may run into on the way to your event, also.

11

Your Pets 

Please keep all pets away from and out of sight from our petting zoo and riding ponies. This is to protect your animals and ours from being scared and/or injured. 

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